Account Supervisor - Growth and a Great Culture with this Consulting like Agency

Location: Manhattan, NY
We are a search firm based in Chicago founded in 2005. We offer HR- talent solutions in all forms of freelance and direct-to-hire talent for creatively driven agencies. We are very relationship driven and aspire to make sure our placements are a good fit for both our clients and talent.

If you join our client you will make an impact by partnering with global pharmaceutical and bio-technology clients who are working hard to make medicines accessible and affordable to everyone. They have a culture that emphasizes recognizing and rewarding your achievements and contributions! So not only will you go home feeling accomplished at the end of the day, you will also have a team that supports and acknowledges your work! Our client is looking for an Account Supervisor to join their team.  

  • Provides quality control and manages both internal and external client expectations
  • Coordinates and participates in content planning meetings with faculty and/or key content experts and personnel
  • Responsible for overall management and delivery of individual client project assignments
  • Works with Traffic to develop timelines and communicate milestones
  • Executes project according to timelines and budgets; manages the internal team accordingly Identifies possible red flags in projects and proactively alerts team
  • Takes detailed notes during all client interactions and prepares client contact reports and summarizes next steps
  • Ensures relevant project materials and copies are made available to meeting participants during internal client calls and external client meetings
  • Ensures client teleconferences are initiated at least 5 minutes prior to a client discussion
  • Assists client services team to support the development of new business initiatives Finance
  • Contributes to the development of client proposals, budgets and reconciliations
  • Monitors budget including direct costs and labor costs; notifies the Account Supervisor of out of scope items and hours
  • Assists Account Supervisor or similar client services role with the preparation and submission of applicable financial and forecasting reports
Departmental Responsibilities:
  • Provides standard and customized reports to clients at specified intervals
  • Displays professionalism at all times
  • Demonstrates a sense of urgency to obtain results
  • Responds well under pressure, is flexible
  • Demonstrates ownership and accountability for all agency procedures and workflow
  • Attends internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status as required
  • Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control
  • Required to be available to work outside the company’s standard hours of operation when necessary
  • Bachelors Degree in marketing, advertising, communication or related subject
  • 3+ years of account management experience in an agency 
  • healthcare, pharma or regulated industry experience is preferred. 
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook
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