Account Director (Remote) Medical Communications Agency opportunity.

Location: Boston, MA
Key responsibilities:
Responsible for managing client accounts by delivering superior customer service, providing strong leadership/guidance, directing strategic publication planning services, and partnering with Senior Management in new business activities.
Account Directors are the key contact for internal and external stakeholders. The ideal candidate will be exceptionally proactive and responsive, adept at publication planning, comfortable with assessing scientific content, highly capable in leading teams, and accomplished in developing and managing new business proposals. Expert knowledge and facilitation of industry guidelines is a must.
NOTE: Candidates must live in Boston/Cambridge area as they will be working from home until a local office can be established.

Account Direction/Growth
  • Core responsibility is managing strategic publication plans including abstracts, posters, primary and review articles 
  • Directly responsible for outcome of all assigned projects
  • Partner with the Senior Management team to share in the accountability for the total growth and profitability results for a major client relationship.  This is based on having developed expertise in all positioning strategies, publication alternatives, scientific and/or educational tactics, and the overarching ability to stimulate gains in revenue and profitability growth 
  • Proactively partner with client publication leaders to develop and implement winning publications strategies by demonstrating:
  • Generate business with established clients as well as new clients within the pharmaceutical and biotechnology industry 
  • Manage and take responsibility for all client contact —internal and external—with a consistent focus on agency profitability, resource productivity and growth, client satisfaction and endorsement of agency’s superior capability
Financial Management
  • Accurate and timely invoicing
  • Statements of Work/Purchase Orders are in place before work begins
  • Project Change Notices are prepared and in compliance with corporate standards

Team Management/Mentorship
  • Manage the assigned Account and Medical teams on all proposed and sold business 
  • Lead peers and junior staff members, acting as a strong role model for less experienced individuals through both direct development and example of exceptional performance
  • Provide frequent performance feedback and coaching to improve the capability and productivity of assigned internal staff resources

Account Resourcing/Operations
  • Support management team in assessing the staffing and operations requirements to successfully execute new business ventures and strategies
  • Evaluate patterns of performance, teamwork, process management and business practices which, if changed, could improve agency profitability, resource effectiveness and productivity, overall client satisfaction and market competitiveness
  • Negotiate resource requirements with senior management for all assigned teams whenever the workload and client requirements are expected to generate more activity and output than assigned staff can manage in a reliable quality manner

Product Knowledge
  • Review the therapeutic literature, understand client data and provide strategic and scientific feedback to the medical team
  • Attend relevant conferences in therapeutic areas as needed
Desired Skills & Experience
  • 8-12 years of experience with a pharmaceutical and/or medical communications company
  • Bachelor’s degree (candidates with an advanced degree and/or CMPP certification preferred)
  • Experience in leading, developing, and implementing publication plans
  • Ability to understand scientific content and develop strategic publication and/or medical communication plans
  • Proficiency in Microsoft Office applications and PubSTRAT and/or Datavision
Things to Know about this Medical Communications Agency
  • Celebrating 10+ years of continued growth with ZERO layoffs
  • Everyone here works hard, plays hard and values a work/life balance
  • Folks roll up their sleeves when needed creating a strong team environment 
  • They have great resources including a strong team of editors and library services
  • Currently about 30% of employees work remote
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